Aqua | Service Alerts

There are different types of service alerts and disruptions that could impact your water supply. We strive to minimize these disruptions as much as possible. But, when they do occur, we want to make sure you have the information you need.

Scroll down to see any active service alerts and disruptions that are current in the states we serve. And to stay in the know, sign up for WaterSmart Alerts to receive notifications about water service emergencies quickly and conveniently.

Aqua Service Alerts

Select your state to view active water service alerts for your area.

Pennsylvania

Illinois

Indiana

North Carolina

July 21, 2023 --- Flowers Plantation and Neuse Colony Water Systems. Notice Regarding Your Water Supply - Water Distribution System Disinfection Change from Chlorine to Chloramines. On July 24, 2023, Johnston County will change the disinfectant in your water supply from chlorine to chloramines (combination of chlorine and ammonia). This modification is intended to benefit your service area by reducing the levels of disinfection byproducts (DBPs) in the system, while still providing protection from waterborne disease. It is important for anyone dependent on kidney dialysis machines to recognize this change of disinfectants and consult with their health care professional. Furthermore, chloraminated water may be toxic to some fish. If you have a fish tank, additional treatment modifications may be required. Most customers will not notice a difference in their water, but some may detect slight taste and odor changes. The County will conduct water main flushing in your area when the supply modifications are made. The flushing modifications may result in some minor and temporary discoloration of water that does not affect water quality. If you experience any water quality issues that cannot be cleared by flushing the lines inside your home or have any questions, please contact us at 877.987.2782.

New Jersey

Ohio

Texas

Virginia

Aqua Service Disruption Map

View current water service disruptions or water outages on our disruption map. Enter your address in the search bar found at the top left of the screen to see any disruptions in your area.

View Disruption Map

WaterSmart Alerts

Aqua offers automated customer notification alerts designed for quick, reliable communication about your water quality and service in case of disruption. You can choose how you’d like us to contact you — by phone, email and/or text message. Click below to sign-up!